Privacy Policy

1. Introduction

DashboardHub ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dashboardhub.io and make purchases from us.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information: First name, last name, email address
• Payment information: Credit/debit card details or PayPal information (processed securely by our payment provider; we do not store full card numbers)
• Communication data: Messages you send us via contact forms or email
• Purchase history: Details of products you have purchased

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms
• Device and operating system information

Important: We do not collect or have access to any business data you enter into our dashboard templates. Your spreadsheet data stays entirely in your own Google Drive or local device.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliver digital products
• Send purchase confirmations and download links
• Provide customer support and respond to enquiries
• Send product updates and notifications about new template versions
• Send marketing emails (only with your consent; you can unsubscribe at any time)
• Improve our website and product offerings
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors: To securely process your transactions (e.g., Stripe, PayPal). These providers have their own privacy policies.
• Email service providers: To send transactional and marketing emails on our behalf.
• Analytics providers: To understand how our website is used (anonymised data only).
• Legal authorities: When required by law, court order, or government regulation.

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website performance
• Display relevant content

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements (only if you consent)

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted via our website
• Secure payment processing via PCI-DSS compliant providers
• Limited employee access to personal data on a need-to-know basis
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

• Purchase records: Retained for 7 years for accounting and legal compliance
• Customer support communications: Retained for 3 years
• Marketing consent records: Retained until you withdraw consent
• Website analytics data: Retained in anonymised form for up to 26 months

You may request deletion of your personal data at any time by contacting us, subject to our legal retention obligations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your data for marketing purposes
• Right to withdraw consent: Withdraw marketing consent at any time

To exercise any of these rights, please contact us at hello@dashboardhub.io. We will respond within 30 days.

9. Children's Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date, and where appropriate, by sending an email notification. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@dashboardhub.io
• Website: dashboardhub.io/contact

We are committed to resolving any privacy concerns you may have and will respond to all requests within 30 days.